> ## Documentation Index
> Fetch the complete documentation index at: https://intervyo.ai/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Cookbook: Non-technical Roles

> No coding required — set up Customer Support and Sales hiring with a friendly screen and a realistic roleplay, entirely in the dashboard.

You don't need a technical background — or any code — to run great AI interviews.
This recipe sets up two common non-technical Roles: **Customer Support** and
**Sales**. Both use a friendly screen plus a realistic **roleplay** Round where
the AI plays a customer.

<Tip>
  Everything here is done in the **dashboard**. If a word is unfamiliar, the
  one-liner is: a **Role** is the job, a **Round** is one step of the interview,
  and an **Interviewer** is the AI that runs a step.
</Tip>

## Customer Support Specialist

### Step 1 — Build the Interviewers (once)

| Interviewer           | Persona                                          | Scores on                                        |
| --------------------- | ------------------------------------------------ | ------------------------------------------------ |
| **Friendly Screener** | "Hi, I'm Riya — tell me a bit about yourself."   | Communication, empathy, motivation               |
| **Support Roleplay**  | "I'm a frustrated customer whose order is late." | De-escalation, problem-solving, tone, policy use |

### Step 2 — Create the Role

**Role:** `Customer Support Specialist` · **Use case:** Hiring ·
**Objective:** "Can this person calm an upset customer and resolve the issue
clearly?"

### Step 3 — Add the Rounds

| # | Round            | Interviewer       | Pass mark |
| - | ---------------- | ----------------- | --------- |
| 1 | Screening        | Friendly Screener | 60        |
| 2 | Support Roleplay | Support Roleplay  | 70        |

<Tip>
  In the roleplay Round's instructions, describe the scenario — "customer's order
  is 5 days late and they want a refund" — so every candidate gets the same fair
  test.
</Tip>

## Sales (Account Executive)

### Step 1 — Build the Interviewers (once)

| Interviewer            | Persona                                            | Scores on                                    |
| ---------------------- | -------------------------------------------------- | -------------------------------------------- |
| **Friendly Screener**  | "Hi, I'm Riya — let's start with your background." | Communication, motivation, basics            |
| **Discovery Roleplay** | "I'm a skeptical prospect with a tight budget."    | Discovery, objection handling, value framing |

### Step 2 — Create the Role

**Role:** `Account Executive` · **Use case:** Hiring · **Objective:** "Can this
person run a discovery call and handle objections with confidence?"

### Step 3 — Add the Rounds

| # | Round              | Interviewer        | Pass mark |
| - | ------------------ | ------------------ | --------- |
| 1 | Screening          | Friendly Screener  | 60        |
| 2 | Discovery Roleplay | Discovery Roleplay | 70        |

## Add people and go

Add candidates by name and email (or upload a CSV, or share the Role's apply
link). Schedule, and the AI runs each Round and sends you a scorecard with a
recommendation — no manual scheduling or note-taking.

<Note>
  The same two Interviewers (**Friendly Screener** + a roleplay) work for almost
  any non-technical Role — receptionist, success manager, recruiter. Build them
  once and reuse them by creating new Roles.
</Note>