Terms of Service

Effective date: 2026-05-24

1. Definitions

• Account — a personal or team account registered with Intervyo.
• Customer Content — all data, materials, and configuration you or your users submit to the Service, including evaluation templates, agent profiles, candidate records, recordings, transcripts, and AI-generated outputs produced for you.
• Candidate — an individual you invite to participate in an interview through the Service.
• Subscription — the paid plan you select that determines available features and usage limits.

2. Eligibility and accounts

You must be at least 18 years old and capable of forming a binding contract to use the Service. You are responsible for maintaining the security of your account credentials and for any activity that occurs under your account. Notify us immediately of any unauthorized access. We may suspend or terminate accounts that violate these Terms or pose a security risk.

3. Subscriptions, billing, and trials

• Paid Subscriptions renew automatically at the end of each billing period unless cancelled before renewal.
• Fees are quoted exclusive of taxes; applicable taxes will be added at checkout where required.
• Usage-metered features (such as interview minutes and AI interview sessions) are billed according to the plan's quotas and overage rates.
• We may change pricing for future billing periods on at least 30 days' notice. Existing prepaid periods are unaffected.
• Free trials, if offered, convert to a paid Subscription unless cancelled before the trial ends.
• Refunds are at our discretion and generally not provided for partial billing periods or unused usage.

4. Acceptable use

You agree not to:

• use the Service to violate any law, regulation, or third-party right;
• upload or process personal data for which you do not have a lawful basis, including Candidate data without appropriate notice and consent;
• use the Service to make automated employment decisions in jurisdictions where doing so without human review is prohibited;
• attempt to reverse-engineer, decompile, or extract the source code of the Service, except as permitted by law;
• probe, scan, or test the vulnerability of the Service or circumvent any security feature, except under a security testing agreement with us;
• resell, sublicense, or white-label the Service without our written permission;
• use the Service to send spam, harass Candidates, or solicit participation through deceptive means;
• train or fine-tune any third-party AI model on Customer Content you do not own, or use the Service's outputs to build a competing product;
• upload content that is unlawful, infringing, defamatory, obscene, or that contains malware.

5. Candidate data and your role as a controller

For Candidate data you upload or process via the Service, you act as the controller and Intervyo acts as a processor under applicable data-protection law. You are responsible for providing Candidates with notice of the processing (including AI evaluation and recording), obtaining any required consents, honouring data subject requests, and ensuring that your use of the Service complies with employment, anti-discrimination, and privacy law in the relevant jurisdiction. Where you require a separate Data Processing Agreement, contact legal@intervyo.ai.

6. AI outputs are advisory

The Service uses AI models to conduct interviews, transcribe audio, score responses, and produce evaluation reports. Outputs are advisory only. They may contain errors, omissions, or biases and must not be the sole basis of any employment decision. You are responsible for human review of AI-generated outputs and for ensuring that any decision based on those outputs complies with applicable law. We make no warranty as to the accuracy or fitness of AI outputs for any particular purpose.

7. Intellectual property

• Service — Intervyo and its licensors retain all right, title, and interest in and to the Service, including all software, models we own, designs, and content we provide.
• Customer Content — you retain all right, title, and interest in Customer Content. You grant us a worldwide, royalty-free, non-exclusive licence to host, copy, transmit, display, and process Customer Content solely to provide and improve the Service.
• Feedback — if you send us suggestions or feedback, you grant us a perpetual, royalty-free licence to use that feedback without restriction or attribution.

8. Confidentiality

Each party agrees to protect the other party's non-public, confidential information with the same standard of care it uses for its own (and no less than reasonable care), and to use it only to perform under these Terms.

9. Third-party integrations

The Service supports integration with third-party tools, including via API keys, webhooks, OAuth-enabled applications, and connectors that speak the Model Context Protocol (such as ChatGPT Apps). When you install or authorize a third-party integration, you authorize it to access your Customer Content within the scopes you grant, subject to your role-based permissions. Third-party integrations are not provided or supported by Intervyo unless explicitly stated, and your use of them is governed by their own terms and privacy policies. You can revoke any integration at any time from your account settings.

10. Suspension and termination

• You may cancel your Subscription at any time. Cancellation takes effect at the end of the current billing period.
• We may suspend or terminate your access immediately if you breach these Terms, fail to pay fees when due, or pose a security or legal risk to the Service or other users.
• On termination, your right to access the Service ends. We will retain Customer Content for at least 30 days after termination to allow export, then delete it in accordance with our retention schedule.

11. Disclaimers

The Service is provided “as is” and “as available”. To the maximum extent permitted by law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant that the Service will be uninterrupted, secure, or error-free, or that AI outputs will be accurate or unbiased.

12. Limitation of liability

To the maximum extent permitted by law, neither party will be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenues, or data, arising from these Terms or your use of the Service, even if advised of the possibility of such damages. Each party's total aggregate liability for all claims arising under these Terms is limited to the fees you paid for the Service in the 12 months preceding the event giving rise to the claim. Nothing in these Terms limits liability that cannot be limited under applicable law.

13. Indemnification

You agree to defend, indemnify, and hold Intervyo and its affiliates harmless from any third-party claims, damages, or costs (including reasonable legal fees) arising from your Customer Content, your use of the Service in violation of these Terms or applicable law, or any employment decision you make based on AI outputs.

14. Governing law and dispute resolution

These Terms are governed by the laws of India, without regard to conflict-of-law rules. The courts located in Bengaluru, Karnataka, India have exclusive jurisdiction over any dispute arising under these Terms, except that either party may seek injunctive relief in any court of competent jurisdiction to protect its intellectual property or confidential information.

15. Changes to the Service or Terms

We may modify the Service or these Terms from time to time. If a change is material, we will notify account administrators by email or via the Service at least 30 days before it takes effect. Your continued use of the Service after the effective date constitutes acceptance of the revised Terms. If you do not agree, you must stop using the Service.

16. Miscellaneous

• Entire agreement — these Terms, together with the Privacy Policy and any signed order form, constitute the entire agreement between the parties.
• Severability — if any provision is held unenforceable, the remaining provisions remain in effect.
• No waiver — failure to enforce a provision is not a waiver of the right to enforce it later.
• Assignment — you may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.
• Force majeure — neither party is liable for delays caused by events beyond its reasonable control.
• Notices — we may give notice by email to the account administrator or by posting in the Service. Legal notices to us should be sent to legal@intervyo.ai.

17. Contact

Questions about these Terms? Email legal@intervyo.ai.