You don’t need a technical background — or any code — to run great AI interviews.
This recipe sets up two common non-technical Roles: Customer Support and
Sales. Both use a friendly screen plus a realistic roleplay Round where
the AI plays a customer.
Everything here is done in the dashboard. If a word is unfamiliar, the
one-liner is: a Role is the job, a Round is one step of the interview,
and an Interviewer is the AI that runs a step.
Customer Support Specialist
Step 1 — Build the Interviewers (once)
| Interviewer | Persona | Scores on |
|---|
| Friendly Screener | ”Hi, I’m Riya — tell me a bit about yourself.” | Communication, empathy, motivation |
| Support Roleplay | ”I’m a frustrated customer whose order is late.” | De-escalation, problem-solving, tone, policy use |
Step 2 — Create the Role
Role: Customer Support Specialist · Use case: Hiring ·
Objective: “Can this person calm an upset customer and resolve the issue
clearly?”
Step 3 — Add the Rounds
| # | Round | Interviewer | Pass mark |
|---|
| 1 | Screening | Friendly Screener | 60 |
| 2 | Support Roleplay | Support Roleplay | 70 |
In the roleplay Round’s instructions, describe the scenario — “customer’s order
is 5 days late and they want a refund” — so every candidate gets the same fair
test.
Sales (Account Executive)
Step 1 — Build the Interviewers (once)
| Interviewer | Persona | Scores on |
|---|
| Friendly Screener | ”Hi, I’m Riya — let’s start with your background.” | Communication, motivation, basics |
| Discovery Roleplay | ”I’m a skeptical prospect with a tight budget.” | Discovery, objection handling, value framing |
Step 2 — Create the Role
Role: Account Executive · Use case: Hiring · Objective: “Can this
person run a discovery call and handle objections with confidence?”
Step 3 — Add the Rounds
| # | Round | Interviewer | Pass mark |
|---|
| 1 | Screening | Friendly Screener | 60 |
| 2 | Discovery Roleplay | Discovery Roleplay | 70 |
Add people and go
Add candidates by name and email (or upload a CSV, or share the Role’s apply
link). Schedule, and the AI runs each Round and sends you a scorecard with a
recommendation — no manual scheduling or note-taking.
The same two Interviewers (Friendly Screener + a roleplay) work for almost
any non-technical Role — receptionist, success manager, recruiter. Build them
once and reuse them by creating new Roles.
